Employee Engagement

Managing and prioritizing HR requests can be challenging, especially during peak periods. Standard questions should be answered quickly while special requests should go to the appropriate HR specialist. In addition, employees do not always find knowledge easily on the HR portal and the service desk receives many user questions about HR systems. With the help of the software from our partner QuandaGo, we help you automate your HR service desk and work faster. Our tools support voice, email, bots, virtual agents, and knowledge bases for any modern AI-powered contact center.

Our approach

We improve in 4 phases: ​

​Set up a knowledge base: collect and centralize all your data and sources (knowledge articles, company regulations, collective labor agreements). Easily accessible (online) for employees and your Service Desk. ​

• Service desk support: with AI in the knowledge base, we standardize and accelerate answers, validate, and refine this knowledge base. This provides insight into demand patterns.​
• Optimize self-service: based on the insights obtained, the knowledge articles are improved and self-service processes are adjusted to reduce questions and remove possible irritations. This also reduces the number of errors and varying answers due to personal interpretations of employees.​
• Automate processes: automate and optimize larger process bottlenecks, for example the answering of first-line questions by robots.​

With our approach, we enable your agents to focus on the most valuable interactions and the more complex problems. Your employees will also receive a faster and more personalized answer to their questions.