HR Service Management

Transparency is crucial to your HR Service Management. By promising a Service Level Agreement (SLA), you show ownership for employee satisfaction. However, handling various requests efficiently and predictably is challenging. Batch requests must be processed quickly, while special requests require more attention and must go to the right HR specialist. In addition, knowledge is not always easy for employees to find, and HR receives many user questions about HR systems.

Our approach

Consultday helps you set up and implement an effective Service Management Process. We support with:​

• Defining appropriate Service Levels and Key Performance Indicators (KPIs). ​
• Setting up clear rules for categorizing and prioritizing requests. ​
• Effectively deploying digital solutions such as self-service portals, case management systems, and contact center platforms. ​
• Setting up knowledge management, such as a knowledge database and deployment of chatbots. ​
• Improving User Adoption, possibly supported by software. ​
• Implement a management process including incident and change management to continuously monitor and improve service levels. ​

With Consultday HR Service Management, we take the service support to your employees to a higher level.