Service Rehearsal Management

Service Rehearsal Management (SRM) is essential during major HR changes such as in- or outsourcing. By rehearsing processes before the Go Live, you test the responsiveness, knowledge, and efficiency of your HR team. SRM identifies and mitigates risk, increases operational efficiency, and prevents disruption and dissatisfaction. This ensures that your HR organization is Service Ready.

Our approach

Our consultants with years of experience and deep expertise in HR transitions help you to: ​

• Identify critical service processes: we determine which processes are essential for service delivery and business continuity and thus, should be part of the test. ​
• Develop test scenarios: we create realistic scenarios that simulate different types of services, queries and disruptions. ​
• Create a test plan: we create a test plan for executing the different scenarios including the required staffing and resources (at. testing environments). ​
• Test execution: we organize and supervise the test and ensure unambiguous recording of the test results. ​
• Evaluation and improvement: based on the test results, an action plan is made for improvement; this may involve adjustments in systems, work instructions, or additional training of employees. ​

In short, with Service Rehearsal management from Consultday, you are assured of a flawless, efficient rollout of new HR processes.